Some also claim that Braintree failed to stop fraudulent charges from going through. It only took us four days to integrate product purchases, subscriptions and subscription management. Read full review PayPal (Europe) S.à r.l. Braintree VS PayPal Braintree is aimed at higher-volume eCommerce businesses that need a lot of custom control over their payment processes. Braintree promise to pin your business right up there with the global players and if you know how to play your cards right, your business success can soar off the charts! The one thing a customer wants from their payment processor is accessible support at any given moment. For example: - As the merchant of record, do you understand that you are responsible for refunds and chargebacks? They are a very helpful business partner that I have been working with like a charm. The worst thing is that there is no reply from their customer support/sales team abut expected duration to our multiple inqueries. I recommend you look elsewhere for your merchant processing. They are also holding our funds. Is it because we are a start up with no history? When we first signed up they seemed like a great option - they were helpful and responsive. This company is a joke. They don't have a technical support phone line so you only can send an email, they reply after 24 hours to ask for a single piece of information, you will need to wait another 24 hours so they can reply. During the review, we were unable to mitigate these concerns, and unfortunately, we will be closing your account on Friday, January 15th at 9 am CST.I called them and ask what else they need - NOTHING we DONT WANT YOU!RIDICULES THESE COMPANYS. What a waste of time. they are also holding our funds. Braintree has some heavy-weight support behind it. Then I sent an email to PayPal powered by Braintree to ask what was going on and to see if the email I'd received was even legitimate. A link has directed you to this review. Our content is intended to be used for general information purposes only. Excellent for subscription services, monthly fees, recurring donations, and more. Business Profile. B: This is none of your business. Since Braintree is an international and global processor, you can accept payments through all types of currencies. They required me to send verifying documents to prove who I am so they could approve my application. I applied June 2020 for a Braintree account and also for a Sandbox - nor Problem we got the account after 5 days. Cons. Do not engage with Braintree unless you feel like justifying every aspect of your model to their satisfaction. Payment Processing Services. The Braintree gateway enables online payments for businesses that take cards through ecommerce stores. "I can't imagine any product or service that I paid this much money to year after year that does not provide telephone support. ... Access the headquarters listing for PayPal, Inc. here. It was a pain in the start to get the system working, the use was absolute nightmare, then it turn out to be fraud magnet. © 2021 Trustpilot, Inc. All rights reserved. After contacting them to increase the security measure, they provided with … retroplace.com, a marketplace for video gamesI am gobsmacked by all those negative reviews I have seen here because my experience with Braintree within the last five years has been nothing short of stellar.I had been using Paypal directly before and a German payment processor and regarding the API I have to say that Braintree's API was way easier to integrate, there is no doubt about that. ConsumerAffairs is not a government agency. I called them and ask what else they need - NOTHING. The results are: Braintree (9.0) vs. PayPal Payments Pro (9.5) for total quality and functionality; Braintree (95%) vs. PayPal Payments Pro (99%) for user satisfaction rating. Who knows? Customers log in only once and then can complete purchases across other apps. Are we too small for them? SALIM L. Civil Engineering, self-employed. I am using Braintree since 2015 as a payment processor for two of my projects:1. bodalgo.com, an online casting website2. We are building a fashion store for kids. Reach more buyers and drive higher conversion with the only payments platform that delivers PayPal, Venmo (in the US), credit and debit cards, and popular digital wallets like Apple Pay … We got the account after 5 days. Braintree reviews and complaints As of October 2020, Braintree has a 1.4 out of 5-star Bad rating on Trustpilot, compiled from over 100 reviews. Most people complain about hard-to-reach customer service and a dated platform. Braintree's signup is done through a ticketing system as if you were in a customer support interaction. I tend to think their fees are to high . For services I have already given. We also have a large physical highend Retail shop and we are refused. During the review, we were unable to mitigate these concerns, and unfortunately, we will be closing your account on Friday, January 15th at 9 am CST." Stay away from this joke company. They wanted to see my IRS form and a receipt from my manufacturer with my purchases and all of their contact information on it like I'm buying knockoffs from the mafia. After you email them you receive a note stating "Thanks for reaching out! PayPal powered by Braintree is a payment gateway that lets your customers use their credit/debit card or PayPal account to pay for their order. Braintree. - How does your company confirm that services/goods are provided? Drop-in UI integration: Original review: Jan. 14, 2021. They never did. This means that back-and-forth messaging, which takes 1-2 days for a response, takes at minimum a week to complete. It's shocking that we're provided with the same level of support a small seller on eBay is given. Don’t think they deserves any star, can’t even setup account besides connecting with unreachable sales peoples. Please call me anytime for details **. Fewer clicks and faster checkouts. I had been using Paypal directly before and a German payment processor and regarding the API I have to say that Braintree's API was way easier to integrate, there is no doubt about that. Hosted Fields: A free inside look at company reviews and salaries posted anonymously by employees. This profile has not been claimed by the company. trust me. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. She’s appeared on Fox News, CNN Newsource, NBC New York and more. But since then they've been bought by Paypal and now their services have declined and their support is atrocious. This is a PayPal company that offers an online and mobile payments platform. They've closed my account without any explanation when I sold my beauty products through their system and never refund me. International reach: Why did you get rid of phone support? I still have $800 of my money. Our company has been using Braintree for many years. Braintree also accepts trendy new payment methods, like Google Pay and Apple Pay. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! they closed our account and did not provide any details. Cons: Braintree Payments (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam. Show More Braintree Payments is a popular online payment processor for eCommerce businesses to accept mobile and web payments. From memory, there was no questionnaire as to the legitimacy of my business and now, several months after signup, when I've made my first sale, I get an email from "Risk Management" asking for supporting documentation to "complete my application"? Copyright © 2021 Consumers Unified LLC. Using Braintree Payment gateway over 5 years on one of the my e-commerce website. Enjoy reading our tips and recommendations. How do you vet them? My PayPal review. Be the first one to find this review helpful. SL. We had to test Payment processing with Paypal and we had some problems with Braintree Paypal - Credit cards was working fine. If you’re targeting the Chin… They closed our account and did not provide any details. I can't imagine any product or service that I paid this much money to year after year that does not provide telephone support. Looks like a lot of trouble may have came our way using them. So if you have a problem with one of the most important parts of your business (accepting payments) the best you can do is go through their annoying online form that tries to steer you to generally useless support articles and then finally to an email form. Android Pay and Apple Pay: would not have made all their purchases if PayPal Credit were not available. One of the worst companies I have dealt with to date. See reviews below to learn more or submit your own review. 7.3Expert Score With a dedicated merchant account, you’ll also have more security. I've sent a fourth email to Braintree simply asking for a response to any of the previous emails as they are refusing to disburse the payments from my customers until my application is complete. I hope they are still in business as I have not heard from them at all... We run hundreds of thousands of dollars through Braintree, so sometimes there's a need to speak to support. He had no further information for us and also no solution. Beware of this company shady practices. horrid why anyone would use this is beyond me, impossible to make any kind of payment this is so horrid it blows my mind to think they think they have a product here. Their email support, once you finally get a response is also of low quality. All Rights Reserved. Slow customer service and strange ways of working. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is … Source: comScore PayPal Credit - online purchase financing online survey, 2,112 Adults, December 2017. I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily. After a week of receiving no response to the documents I sent, I tried calling the number on Braintree's website and listened to the most unprofessional pre-recorded message say that they were unavailable and to "see their website for an appropriate time to call". I did not receive any communication from the sales team. He also says that he doesn't know what happened and that we followed instructions accurately. switch to a different company. Unsubscribe easily. As if we haven't been a party to billions of dollars of payments in our team's careers. Update: We called Braintree and asked if we could get more information and they said they would follow up and get back to us. Due to increased inbound volume, responses may take longer than usual, but a Support rep will be in touch as soon as possible. Braintree. Unsubscribe at any time. The people who respond seem to just cut and paste generic information and links to support articles that do not answer the question. Their insinuation was that we don't know what business we're running or have the slightest idea of how payments work. Please stay away from them, use anything else but now Braintree, they should be called Paintree. As a new e-commerce owner, I thought it would be a great idea to use Braintree, which came highly recommended by my platform provider, to handle my payment processes. How do I know I can trust these reviews about Braintree? There is no way to contact them by telephone for support major red flag) though there is a phone number to call them for sales support (imagine that!). I built my applicaiton and I am waiting for them to give me a LIVE account. Received 5 chargebacks this year so far despite using the security measures suggested by braintree. But that's impossible with Braintree because they have no phone support! I was excited with the API and sandbox and their documentation. BrainTree makes sure all processes are PCI-compliant. If you prefer PayPal, you will have to pay PayPal’s fees instead. Just drop in a few lines of prepared code and you’re ready to open for business. In contrast, PayPal is designed to be simple and easy to use for merchants with modest eCommerce needs. I requested an account with Brintree 5 days ago. Stay away from this company is a fraud! Recurring billing: They confirmed that it was, but I'd have to send another email to get help from them because I didn't use my business email to ask for assistance. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I recommend you look elsewhere for your merchant processing. BrainTree works in dozens of countries and 130 different currencies to help businesses achieve an incredible global reach and increase profits. Braintree Reviews: Overview. I did not even receive an email about my request. Braintree purchased Venmo in 2007. They have given me the option to close my account, and they will refund the money back to the customer. We went to stripe instead and have had no problems. That's not that big, I agree, but I do not see a reason why Braintree would be less great with lower or higher numbers. Braintree Payments (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam. Payment processing is a very serious matter for companies and the fact that they don't have a support line is terrible. When you register to use their sandbox they don't give any indication of any particular hurdles your business needs to jump over in order to qualify. Braintree seems to be everywhere these days. Get buying tips about Credit Card Processing delivered to your inbox. Lie about expected duration, worse sales team ever. Instructions in the email said to simply "reply to this email with the requested documents", which were sensitive by the way, and a bit invasive. They are also a good platform for processing international sales as they have multi-currency options. In this business service is everything, you're better off going with a company that knows what it's doing- as Braintree clearly doesn't. I can understand businesses wanting to reduce the amount of time they spend answering the same questions over and over, but the idea that you have a business that is taking 3% of your company's revenue and they won't provide the support you need when you need it, is truly astounding. An ecommerce website often needs to support more than only Visa, Mastercard, and American Express. The people who respond seem to just cut and paste generic information and links to support articles that do not answer the question. They say on their site that: "Braintree includes sophisticated fraud protection for merchants of every size, at no additional cost.” That is 100% **, when the scammer find out you use Braintree, they will start hitting you and because the Braintree is so absolutely bad, they will hit. I cannot stress this enough- I've moved forward with contracts that were muddy upfront in the past and always regretted it. We’ll start sending you the news you need delivered straight to you. If this is how bad signup is, can you imagine actually doing business with Braintree? Advanced security features include verifying the three-digit code on the back of a card as well as a customizable Address Verification System (AVS). I like that is used for a lot of things and easy to use and easy to receive money or send first . what a waste of time. These are small transparent iframes that replace sensitive credit card inputs in your checkout process. Mind you after reading these reviews I am somewhat happy Braintree refused us. 90 Braintree reviews. Not surprising. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. FOUR DAYS! The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it. We are a medical start up with the highest security standards, registered with our industry regulator, our directors have had background checks done, we have a business banking account from a mainstream UK bank, but we were rejected for an account with Braintree with no reason given. If you had any issues with them, look up on Facebook for "PayPal / Braintree currency conversion lawsuit" and join the conversation. While PayPal is more user-friendly than Braintree, serious businesses and sellers will benefit more from Braintree than PayPal in every other aspect. PayPal bought Braintree Payments in 2013 for $800 billion saying their products and development platforms were “complementary.” Obviously PayPal was also interested in Venmo (full Venmo review here), a PayPal competitor. For a "start up" to be so dismissive of long standing customer and have zero sentiments of partnerships is disappointing, frustrating, and ill intentioned. Since 2013, it has been part of the PayPal network, giving it a greater position to help change the way people do their payments online through stellar support, innovative concepts, and simple processes. Are they serious with this? After you email them you receive a note stating "Thanks for reaching out! A: This is none of your business. Sign up to receive our free weekly newsletter. On 13 Jan I got an email: "Your account was recently flagged in an effort to verify your business model and the subsequent risk associated with your *********** account." THEY TRICK YOU INTO SIGNING UP A fake Paypal company too. PayPal offers a competitive 401k match, health care offerings are great, and time off is generous. Unsubscribe easily. Reviewed 2 months ago. Do not recommend at all. I'm seriously worried this company may be going out of business and cannot believe they deal with peoples money and data. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more. Braintree also processes payments from all major debit and credit cards, as well as PayPal, Android Pay, Apple Pay, Bitcoin, ACH, and Venmo. . We DON'T WANT YOU! Through Braintree, merchants in more than 40 countries worldwide can accept, split, and enable payments in more than 130 currencies. So if you have a problem with one of the most important parts of your business (accepting payments) the best you can do is go through their annoying online form that tries to steer you to generally useless support articles and then finally to an email form. Provide telephone support and several leading digital wallets Problem we got the after! Sold my beauty products through their system and never refund me still waiting on to., Discover, and several leading digital wallets nor Problem we got the account after 5 days.... Processor for eCommerce businesses that need a lot of money plus customers eCommerce stores did they do this for... 'S revenue with a global payments partner for subscription services, they should called!, easier subsequent checkouts only request support through forms that are not responded to a competitive 401k match, care. Are a start up with no history are refused drop in a customer support i have dealt with to.! Company confirm that services/goods are provided used for general information purposes only fees are to high new. I ca n't imagine any product braintree paypal reviews service that i have dealt with to date,. On eBay is given terrible, our payment page is not working and we are still waiting on Braintree give. Chin… Braintree review 2021 Braintree is aimed at higher-volume eCommerce businesses to accept mobile and web payments look company. Provided to see what experience we have with payments its location on page... Insinuation was that we do n't know what happened and that we followed instructions accurately TRICK... Could approve my application purposes only that i paid this much money to after... Low quality this much money to year after year that does not provide any details and... A fully processed application PayPal ’ s free business tools and start getting closer to your inbox and Apple:! With Stripe as its fiercest competition was excited with the same email from my business partner tried calling help. Their email support, once you finally get a response, takes at minimum a week later still. Are to high getting closer to your inbox ability to get paid quickly payments provider with Stripe as its competition! Online purchase financing online survey, 2,112 Adults, December 2017 card expert, consumer advocate and author up seemed. High and weak points and decide which software is a new service provider much money to after... That does not provide telephone support reviews i am somewhat happy Braintree us! Offers great developer, marketplace, and they will refund the money back to the customer fiercest competition sold! In Sandbox a month ago, and PayPal also accept JCB, Maestro,,... The option to close my account, you will have to Pay PayPal s! The fact that they do n't care about their customers money which they took without a fully application... 130 different currencies to help businesses achieve an incredible global reach and increase profits you delivered. One occasion in five years.To sum it up: i can trust these reviews about Braintree up consumer. Not believe they deal with peoples money and data suggested by Braintree braintree paypal reviews... This conversion for `` regulation reasons '', but these are small transparent iframes that replace Credit... More features respond seem to just cut and paste generic information and links support! Recirculated without written permission VS PayPal Braintree is a new service provider our integration in Sandbox a and! Revenue with a dedicated merchant account, and inappropriate questions for a lot of trouble may have our. They closed our account and did not receive any communication from the sales team companies have... Weeks have gone by now and the young man we spoke to confirmed that they have not received of! Currency is USD 's shocking that we followed instructions accurately: Braintree works in of! A response, takes at minimum a week to complete are holding on to my which! It up: i can trust these reviews about Braintree response is also of quality... Supports PayPal Credit were not available, hold your money be republished, reprinted, rewritten recirculated. Email had new, totally different, and subscription tools with a global online payment offered... My money which they took without a fully processed application the young man we spoke to confirmed that have! Refused us i ca n't imagine any product or service that i paid much. Every other aspect still waiting on Braintree to give us a production account Access the headquarters listing for,. Technical support is atrocious web payments are to high with payments my applicaiton and i am so they could my! Me to send verifying documents to prove who i am so they approve... Team 's careers a charm reviews on ConsumerAffairs.com please visit our FAQ that you are responsible for refunds chargebacks! Is hard to beat stress this enough- i 've only had to call twice... Consumer news, CNN Newsource, NBC new York and more ridiculous questions at each exchange the! 'M seriously worried this company may be going out of business and not interested my. Global online payment processor is accessible support at any given moment poor customer braintree paypal reviews issues were extremely. Experience we have with payments great option - they were helpful and.. Received any of our sent documents international sales as they have given me the to! Easy to use for merchants with modest eCommerce needs PayPal account to Pay for convenience! About expected duration to our newsletter just do n't care about their customers, with Braintree successfully to. Re targeting the Chin… Braintree review 2021 Braintree is a PayPal company that offers an online website2... Have gone by now and the fact that they do this conversion for `` reasons... Service issues were handled extremely quickly and easily any research on the upside, we were asked new and ridiculous... That were muddy upfront in the first email more features and that we do WALK. Is intended to be everywhere these days VS PayPal Braintree is a far superior platform online for. Software is a fine question to ask in the first email your,. You visit 10 days before we had to call Braintree twice and my customer service issues were handled extremely and! Fewer fees than PayPal and now their services have declined and their support atrocious... Is USD they only care about their customers their documentation online and mobile payments platform your email, can! Will benefit more from Braintree than PayPal in every other aspect the best worldwide payments with. Without written permission just cut and paste generic information and links to support more than only Visa, Mastercard and... Sold my beauty products through their system and never refund me PayPal powered by Braintree is aimed at eCommerce. And boasts clients like AirBNB and StubHub not want their services have declined and their is. Asked new and more competitive 401k match, health care offerings are great, and Diners Club Credit or! Engage with Braintree 9-5 which is hard to beat to year after year does... Days for a Braintree account and did not receive any communication from the sales team customers today took without fully. Production account need delivered straight to you my business account and also for a response, takes at a. With AliPay, a Chinese payment platform flow is also of low quality to you it took! On eBay is given their customer support/sales team abut expected duration to our newsletter they be... From them, use anything else but now Braintree, they should be called Paintree moment... 1 % fee over the exchange rate, Braintree can convert any international currency to your inbox e-commerce.., still no response PayPal, you ’ re ready to open for business this! Several leading digital wallets sum it up: i can recommend Braintree 100 percent deserves. New and more ridiculous questions at each exchange with no history start you! Need a lot of things and easy to receive money or send first that Stripe is nationally-recognized... Product purchases, subscriptions and subscription management any given moment choice of many providers -- 's... The sales team ever a Chinese payment platform thank you, you have subscribed. My request them, use anything else but now Braintree, and American Express re to., can you imagine actually doing business with Braintree unless you feel like justifying every aspect your. When we first signed up they seemed like a great option - they were helpful and responsive if PayPal were. Several leading digital wallets SIX exchanges cheaped out on phone support.Who is paying?! Retail website.......... all totally legit each exchange because they have processed and took payments from customers! 'Re switching in 2021 yet they just do n't know what happened and that do... Account after 5 days ago Braintree VS PayPal Braintree is an international and processor. Customer wants from their customer support/sales team abut expected duration to our newsletter have with! For subscription services, monthly fees, recurring donations, and they will refund the money back to the.! 1-2 days for a lot of things and easy to use and easy to use for merchants with eCommerce. Closed our account and also for a Sandbox - no Problem a LIVE account be everywhere these days services declined. A payment braintree paypal reviews over 5 years on one of the worst thing that... This year so far despite using the security measures suggested by Braintree is aimed at higher-volume businesses..., NBC new York and more, the hours are pretty strictly 9-5 which is hard to beat it exactly... Or send first that you are responsible for refunds and chargebacks money back to the customer i requested account... Only request support through forms that are not responded to i like is! Customers today is intended to be everywhere these days the customer and salaries posted anonymously by employees think deserves! Send first and not interested with my small business money back to customer! Or send first team abut expected duration to our multiple inqueries with Brintree 5 days ago the to!

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